Hi Rob. My Virgin Media App. 168. Any help would be great. We would like to show you a description here but the site won’t allow us. Tudor. The red band on a Hub4 means no internet connection. Check out our guide - How to pay my Virgin Media bill. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. 0, the phone light will start to. 3. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). Virgin Media Hub 4 Lights. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Channel Optimisation must be left on. HUB 5 Flashing Blue Light. Kind regards Mark. 168. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. - checked all cables, switches etc for loose connections. I've restarted it, called the support line. Hi JS999, According to this Link a box with the light flashing in any colour is faulty. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. . The telltale sign of WiFi disconnecting from the internet on a device I happen to be using. The Virgin Media Hub 5 light at the front let's you know what is g. Switch on at the mains socket. We would like to show you a description here but the site won’t allow us. Didn’t work at all. 4Ghz. Networking and WiFi. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. The virginmedia connect app does nothing in regards to the connecting. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. on 07-01-2023 14:46. . Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. 0 has got a constant orange light and our internet is working intermittently. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. The faq says: This means the Hub is on, but your WiFi isn’t. It might flash or change colour when you first turn the Hub on or after a restart. on 01-06-2023 18:59. 0. on 29-06-2023 20:28. Open the computer it was connected to open a browser. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. My virgin wifi booster dosent seem like it's on. Did nothing, just the same solid white light. I have: - turned it on and off at the wall. Turn the power switch off on the back of the Hub. It displays a steady white or. i have looked at the network log doesn't look good . I followed all instructions and I can see green wifi icon and green light blinking. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. 1 Power Light. Blinking blue wan light on virgin hub. Tuning in. same for disney etc. Broadband. No ongoing issues upon checking in mobile app and website. . Keep it on. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. If you’re using a splitter, make sure that’s firmly connected, too. Flashing Red – Updating firmware. There are separate lights for the 2. When this light is on, it typically means that there is a network issue that needs to be addressed. Flashing white light: When the Hub is booting up, it displays a flashing white light. Hub 4 flashing white then turning red. Now, navigate to the Advanced Settings, then click on Wireless. 168. on 06-12-2021 12:09. I’ve checked all cables and they seem fine,it’s not overheating and I’ve. 168. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. I called the VM helpline and I got an engineer appointment for 4th of September. 1. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. If the lights indicate a problem, try the next. Red flashing phone light. WiFi pod not working after broadband upgrade. I checked my router and it has a flashing blue light. FR510. I received a Wi-Fi pod in the post around a week ago now and I’m having issues connecting it to the hub 5x. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Changed the router, everything was fine. Find your router’s power button and press it to do this. It’s. 2. Switch on the power button. Users should wait for at least 5 minutes for the boot-up process to. I have checked the service status in my area and it says no issues. This means the Hub is switched on, but your WiFi has not been activated. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. The only way it works now is to connect it via Ethernet cable. Regards, Daniel. Remember: Once the Hub is reset, it will. The Power light is the first light you should look at. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It should be a solid white light if your Hub is powered on and working correctly. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 4Ghz and 5Ghz Wireless networks. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. 11-02-2023 13:45 - edited 11-02-2023 13:47. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. virgin media tech support has no clue. on 18-02-2023 11:16. If there are no issues it would be best to check our WIFI pod help page here. Close. So now in a house with nine rooms I have wifi in one room. Hello, my wifi pod is not working anymore. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. hub4 light goes from solid white to flashing white. White power light is on and Internet lights are flashing. Internet LED. Options. If it does, proceed to the next solution. Try a reset as this. Bottom – WLAN (green/blue). I have 3 wifi pods in different locations of the house. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. Then unplug your Pod and back in again. I can't even game without bad lag. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. The box has a flashing red light which wasn’t there when it was installed (it was green). With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. When you first set up your router the WiFi LED will flash white, then turn green and finally turn off. The virgin media connect app says I have no pod connected. The light should turn solid for a moment when you first switch on the WiFi Pod (white). DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Reply. If the power button is flashing amber your hub is in recovery mode. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. Switch on the power button. It may be stuck in an update loop. on 18-02-2023 11:16. It has been working great before, and nothing in the house has changed recently. I have been through all the help guides - checked connections, rebooted, reset, you name it. Otherwise, go over the instructions again before contacting support. Red light – Issues with the cable connections. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Use a pen to press the reset button, and hold it for 10 seconds. Options. How to pay my Virgin Media bill. Yellow flashing light on Hub 5. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. And that’s it. Joining in. 0 is constantly showing orange light. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched on and off. Netflix will stop with the wheel spinning. how to turn off or down the led ring on a virgin router hub 4 How to login == referral code get £50 off= 4 flashing blue and no internet! Hi, just found out I am having troubles with my internet connection! in the afternoon there was a small blackout in the area, lasted less than a second (I was at work), but when I came home internet seemed to work just fine. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. Will the pod still work or does it have to be 1 single network. It has done for over a couple of hours now. It’s likely to be a loose connection in your home. We would like to show you a description here but the site won’t allow us. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. If the Power light is not on, your Hub is not connected to a power source and needs to be plugged in. When the power light is solid white, it indicates that the hub is on and working correctly. Phone. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. I have deleted the App cache in the settings on my iPhone, I have delet. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. We would like to show you a description here but the site won’t allow us. Remember: Once the Hub is reset, it will. My Virgin Media App. 1 ACCEPTED SOLUTION. Solid white: The Hub 4 is powered on and working correctly. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. Options. The power light at the bottom of the device is the only light that should shine if everything is working normally. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Channel Optimisation must be left on. Solid White: All good! Flashing Green: Starting up. White power light is on and Internet lights are off. Internet Light. If you need any further help with this, please let us. After spending 8 hours of waiting it's. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, My hub 3. on 13-06-2023 11:34. It’s likely to be a loose connection in your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. I turned it on and off, reset the hub and checked the cables. on 18-12-2022 13:30. The mobile app says that the service around the area is fine. Internet Light. Service status page doesn't return anything in my area. Check the router panel/diagnostics and it’s reporting everything is fine. The SSID must be password protected. I got my new hub 5 at 5th and managed to install it at that day. Flashing Green – Booting up. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. If the power button is steady amber, it has a power issue, call Sky for help. For Hub 5, Hub 5X, Hub 4. 1 Power Light. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. Virgin Media Super Hub 5. Check your router settings to enable WiFi. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Still no message in box from you. 4 and 5GHz. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. In Router Mode the power light should be white. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. No amount of restarting/waiting 10-15 minutes fixes it. Blue flashing light, no amount of resetting or restarting is fixing it. Check in 2 places. Arrows: Amber WiFi icon: no color The bottom: No white light. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. The pod breath either blue or green sometimes white. Virgin Media Forums Agent Carley 0 Kudos Reply. 1 ACCEPTED SOLUTION. If you’ve got a permanent red power light. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. If the power button is flashing white, your hub is installing a software upgrade. No issues in area currently. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). If it’s flashing green, it’s starting up. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. I can't reboot the router, I can't reset the router. Hi, My virgin WiFi Hub 3. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. The WiFi Booster will start copying your Hub’s details. Green power light is flashing and WiFi light is green. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. I got the green power light flashing and WiFi light is green. on 07-05-2023 01:19. I have had a new Hub 5 fitted for just 2 weeks now. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. Re: Intelligent Wifi Hub Not Connecting. Virgin Media Super Hub 2. It will show what the Hub is doing. Options. Options. That has to be done first before you can change the name and password. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. Please give me some advice to solve the issue. Switch the hub back on at the power. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 08-01-2023 22:03 - edited 08-01-2023 22:06. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. This is the 4th time in the space of a month my Hub 5 has stopped working completely. This morning found I had no internet connection. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. Mumfordd04. Check the Hub has been activated on your account – if you’ve just received the Hub 4, make sure Virgin Media has activated the device. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. The SSIDs must be the same and broadcast enabled. We recently moved into our new house and have signed up with Virgin Media for our WiFi. This means the Hub is on, but your WiFi isn’t. Flashing white light – This means the Hub is booting up. Since swapping the wifi pod doesn’t work (constantly flashing white light) and the Virgin Connect app can’t find the hub. 0. same for disney etc. My hub is flashing a red light, but I have checked all the wires and all are connected securely. It can take 5 to 10 minutes to restart. If you press the WPS button on the Virgin Media Hub 3. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. on 02-03-2023 19:38. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. This means the Hub is on, but your WiFi isn’t. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Please pop back to us at your earliest convenience and we'll do our very best to help. Running the diagnostics and it says the cable is. As soon as the hub is ready, you will see the white power lamp. I have logged in to the routers settings and nothing looks untoward there. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. 0 Kudos Reply. Hi There, My Hub 3 has a White/yellow stable light (not flashing). No matter what I do the original pod won’t connect to the hub wirelessly. Wifi boosters are really hard for me to get connecting. Now, disable both WPS options and click on save. If you're worried, flick back to router mode, see what colour it is when it comes back on line. The Power light illuminates, and the connection network light will start to flash amber. After it, navigate to the Admin settings and restart your Virgin Box. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Manage Your. on 30-09-2020 17:56. Tudor. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. I had a power cut last night and since it happened my hub displays a solid white light. Try a 30 second pinhole reset of the hub with no ethernet connection. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. If the internet light is off or flashing amber, run a diagnosis. Just joined and setup the new hub but it just flashes red. Sit down on the night having an important conversation with a colleague and boom. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. All connected. Booster and. Re: SuperHub 5 - flashing white light. Try a pinhole reset using the hole on the back of the hub (which. I have tried a pinhole reset twice now but the light remains orange. HUB 4 broken. Red light: Hub 4's red light indicates a problem with your connection. installed the new hub 5 from hub 4 due to package change . . This has gone too. 0 has got a constant orange light and our internet is working intermittently. It seems since this event, the light on the router is a solid white from the moment it powers on. The white power light will come on and the arrows will be flashing amber or red. 2. Try our TV troubleshooting tool now. Virgin Media Super Hub 2. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. Keep it on. This can happen after a software upgrade. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I have switched it off and on and reset it a few times. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. 😯 It's almost 2 weeks. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Text from Virgin confirms my "kit. Users should wait for at least 5 minutes for the boot-up process to. The top wifi light is solid green, the internet connection - 5396739. I recently upgraded by bandwidth and a hub 5 arrived today. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. For a brief period, press. Very Insightful Person. There's no official status of an orange light on the Hub 3. Hub disconnects. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. White light on. 3 – Reconnect the power adapter for the modem to the wall. All in one super nifty tool. We would like to show you a description here but the site won’t allow us. Any advice guys. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Engineer came out. on 09-08-2023 15:21. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. I have been on the website many times following the reeboot. Plugged in hub 4 and it has the dreaded solid red ring. Hi coolmd Thanks for providing an update on this. My router has a permanent red light, i have gone through all the steps to clear it but its still there. 0. intermittent. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. - 5254472It is now Saturday and the hub is still flashing green. A power adaptor to plug into the Stream box and a power socket at the wall. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. This means that the Virgin Media Hub 4 is on. I even left it off by the wall overnig. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. If it's ambient, sounds like the hub may have died. It will then start flashing orange and white as it tries to connect to the TalkTalk network. Virgin Media Hub 5 Light Status Overview.